THANKS LIBERTY !

"EXCELLENT WORK. I WILL RECOMMEND YOU TO ANYONE"
B.C.C.
STRONGSVLLE, OH.

"THE WORK WAS COMPLETED PROMPTLY. THE STAFF WAS COURTEOUS AND FRIENDLY."

R.M.N.
NORTH ROYALTON, OH.

"THEY PERFORMED THEIR DUTIES ON THIS PROJECT IN A PROFESSIONAL MANNER, AND I WOULD GIVE THEM A HIGH GRADE FOR THEIR EFFORTS.
THANKS AGAIN."

A.S.M
CLEVELAND, OH.

"THANK YOU! A GREAT JOB BY ALL THE WORKERS!"

B.N.
WESTLAKE, OH.

"PLEASE GIVE THESE PEOPLE A GOOD RAISE!"
R.B.
STRONGSVILLE, OH.

"YOUR PEOPLE DID AN OUTSTANDING JOB. GREAT ATTENTION TO DETAIL!"
R.C.
NORTH OLMSTED, OH.

_______________________________________________________________

Dear Mr. Thomas:

Recently there was a water line break on the second floor of our business premises. As a result there was extensive flooding and damage to the ceilings walls and some equipment and fixtures. Our first call was to our agent, Dave Vitto at Schlemmer Insurance Agency. Dave’s response and immediate action in getting the right people on the job within a short period of time not only prevented further damage but also was immensely helpful in getting the clean up started and allowing us to reopen the following day. We are grateful for his quick and decisive action.

Liberty Home Contractors, Inc. was retained to do the repairs and reconstruction. Liberty was on-site immediately to assess the situation, do emergency repairs, formulate a plan of action and coordinate the process. The Liberty team, and especially the project supervisor, Rich Simon, was superb in the manner in which they aggressively pursued their plan. Mr. Simon quickly assessed that they needed to focus their actions on containing the damage to the drywall ceiling in the main salon area in order to prevent, if possible, the replacement of the entire ceiling. If the ceiling had to be replaced, since it is a large area with a number of work stations that would have to be moved, it would have been necessary to shut down our operations for at least a week for the repairs. Because of his quick thinking and aggressive plan, the ceiling was saved and we did not miss a day of the operations. Not only did he save us thousands of dollars in lost revenues, he also saved State Auto a significant sum in the repair cost.

Also, Liberty, in my opinion, in doing the necessary repairs, went out of their way
to accommodate our business needs. We are closed on Mondays so Liberty made arrangements to do most of the repairs on Mondays so as not to inconvenience the normal operations of the business. Again, we were able to operate without any business interruption. Liberty’s employees were extremely courteous and accommodating regarding our particular business needs. One of our massage rooms was pretty much destroyed by the water, and since it is an income producing area, I asked Mr. Simon if he could do that room first. His crew had the room back to its original shape in just a few days.

We are very satisfied with the quality of the repairs and reconstruction done by Liberty and Ichiban is back to normal. Thanks to the efforts of all of the above parties, we never lost a day of work and got through the event with a minimum of inconvenience. In the future, I would highly recommend any of the above parties to any one who is in need of similar services. Especially with respect to Liberty. Their professionalism and expertise in managing this potentially disastrous situation saved Ichiban and its employee’s significant monies as well as providing us as business owners’ peace of mind throughout this stressful event.

Sincerely,
Harry & Kathleen Caito & Naka Strauss
Co-Owners
Ichiban
Salon and Day Spa